1. GENERAL INFORMATION
At RAJA TEA TRADERS, we are committed to providing you with high-quality products. Due to the nature of our products, all sales are considered final. We do not accept returns or exchanges for reasons other than a damaged or defective product.
2. COMPANY DETAILS
Company Name: RAJA TEA TRADERS
Email: sajjadalam905879@gmail.com
Phone Number: 6398240583
3. DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective product, you must notify us within 48 hours of delivery. To be eligible for a return and refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
To report a damaged or defective item, please contact us immediately at the email address or phone number provided above and include the following:
We will review your request and, if approved, we will provide instructions on how to proceed.
4. REFUND PROCESS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, your refund will be processed and credited back to the original payment method within 5-7 business days. Please note that it may take some time for the refund to appear on your bank or credit card statement.
5. NON-REFUNDABLE ITEMS
The following items are non-refundable and cannot be returned:
6. SHIPPING FOR RETURNS
If a return is approved due to a damaged or defective product, we will provide a pre-paid shipping label or arrange for a pickup. The cost of return shipping for approved returns will be covered by RAJA TEA TRADERS.
7. CONTACT US
For any questions regarding our Return and Refund Policy, please contact us at:
Email: sajjadalam905879@gmail.com
Phone Number: 6398240583