Privacy Policy

  1. INTRODUCTION
    This Privacy Policy describes how RAJA TEA TRADERS ("the Company," "we," "us," or "our") collects, uses, and protects your personal information when you use our website or services. By using our services, you agree to the collection and use of information in accordance with this policy.
  2. COMPANY DETAILS
    Company Name: RAJA TEA TRADERS
    Email: sajjadalam905879@gmail.com
    Phone Number: 6398240583
  3. INFORMATION WE COLLECT
    We may collect personal information that you voluntarily provide to us when you:
    - Place an order or make a purchase.
    - Create an account on our website.
    - Subscribe to our newsletter or marketing communications.
    - Contact us for customer support.
    - Participate in surveys or promotions.

    The types of personal information we may collect include:
    Contact Information: Name, email address, phone number, and shipping/billing address.
    Payment Information: Credit card details or other payment information. Note: We do not store full credit card numbers on our servers. This information is processed securely by our third-party payment gateways.
    Account Information: Username and password.
    Demographic Information: Such as age, gender, or location, which you may provide voluntarily.
    Other Information: Any other information you choose to provide to us.

    We may also automatically collect certain information when you visit our website, such as:
    Usage Data: Your IP address, browser type, operating system, and a record of the pages you visit on our site.
    Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze website traffic, and for marketing purposes. You can control the use of cookies at the individual browser level.
  4. HOW WE USE YOUR INFORMATION
    We use the information we collect for the following purposes:
    - To Process and Fulfill Orders: To process your transactions, ship products, and manage your orders and returns.
    - To Provide Customer Service: To respond to your inquiries, provide support, and communicate with you about your account or order.
    - To Improve Our Services: To analyze website usage, gather insights, and improve our products, services, and website functionality.
    - For Marketing and Communication: To send you newsletters, promotional emails, and other marketing communications about our products and special offers, if you have opted in to receive them. You can opt out at any time.
    - To Ensure Security: To detect and prevent fraud, protect our business and our users, and comply with legal obligations.
    - For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  5. SHARING AND DISCLOSURE OF INFORMATION
    We may share your information with third parties only in the following circumstances:
    - Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, data analysis firms, and marketing service providers. These third parties are bound by contractual obligations to keep your personal information confidential and use it only for the purposes for which we disclose it to them.
    - Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order, subpoena, or government investigation.
    - Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction.
    - With Your Consent: We may share your information with any other third party with your explicit consent.
  6. DATA SECURITY
    We have implemented reasonable technical and organizational measures to protect the personal information we collect and process. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
  7. DATA RETENTION
    We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the personal information is no longer needed, we will securely destroy it.
  8. YOUR RIGHTS
    Under applicable Indian laws, you have certain rights regarding your personal data. These rights include:
    - Right to Access: You have the right to request access to the personal information we hold about you.
    - Right to Correction: You have the right to request that we correct any inaccurate or incomplete information.
    - Right to Erasure: You have the right to request the deletion of your personal information, subject to certain legal limitations.
    - Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

    To exercise these rights, please contact us at the email address or phone number provided above.
  9. PRIVACY OF MINORS
    Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our records.
  10. CHANGES TO THIS PRIVACY POLICY
    We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this policy periodically for any updates. Changes to this Privacy Policy are effective when they are posted on this page.
  11. CONTACT US
    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
    Email: sajjadalam905879@gmail.com
    Phone Number: 6398240583